If your package hasn’t arrived yet, don’t worry — here are a few things you can check first:
1. Check the tracking information
Use the tracking link in your shipping confirmation email
Confirm the latest delivery status and estimated delivery date
👉 Sometimes packages may still be in transit or delayed due to logistics updates.
2. Check your delivery address
Make sure the shipping address is correct
Check with household members, neighbors, or your building reception
👉 In some cases, packages may be delivered to a safe place or received by someone on your behalf.
3. Look for delivery attempt notices
The courier may have attempted delivery
Check for missed delivery notifications or contact the carrier directly
👉 You may need to reschedule delivery or arrange pickup.
4. Allow extra time for delays
Occasionally, delays can occur due to:
Weather conditions
High shipping volume (e.g., holidays or promotions)
👉 Please allow a few additional days beyond the estimated delivery date.
5. Please contact our Customer Service team with your order number, and we’ll be happy to assist you.
If:
The tracking shows “delivered” but you haven’t received it
The package is significantly delayed
Or the tracking hasn’t updated for several days
🔑 Quick Tip
To help us resolve your issue faster, please include:
Order number
Tracking number
A brief description of the issue