Within the warranty period, XGIMI provides replacement services for your device.
To get started, please log in to your account and submit a warranty claim form, or contact the XGIMI Customer Service team with the following information:
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12-digit Serial Number (How to find the SN?）
You can find it on the label at the bottom of the projector. (For MoGo Pro+, Halo, and Halo+, you may need to open the bottom cover to locate it.) -
Proof of purchase
Invoice or receipt, including the purchase platform, date, and Order ID -
Issue details
A brief description of the problem you’re experiencing