Within warranty, XGIMI is liable for maintenance services. Please login your account and submit the" warranty claim" form or contact the XGIMI Customer service team with providing the verified informations as below:
- 12-digit serial number can be found on the bottom of the machine (For MoGo Pro+, Halo, and Halo+, you may need to open the bottom cover to find the SN)
- Invoice or receipt, including purchasing platform/date/Order ID.
- Detailed description of the issue.
- 12-digit serial number can be found on the bottom of the machine (For MoGo Pro+, Halo, and Halo+, you may need to open the bottom cover to find the SN)
- Invoice or receipt, including purchasing platform/date/Order ID.
- Detailed description of the issue.